1. Introduction

Welcome to SusthaSathi Medicine Delivery App ("App"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our App. We are committed to protecting your privacy and ensuring the security of your personal information. By using our App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

• Personal Information: When you use our App to book doctor appointments or avail of our medicine delivery services, we may collect certain personal information, including but not limited to your name, contact information, and medical history. This information is necessary to provide you with our services effectively.
• Payment Information: If you make payments through our App, we will collect payment-related information, such as your credit/debit card details or other payment method information. However, we do not store payment information; it is processed securely by our third-party payment processor.
• Location Information: With your consent, we may collect your device's location information to provide you with accurate delivery tracking and doctor recommendations.

3. Use of Information

We use the collected information for the following purposes:

• To provide you with our medicine delivery and doctor appointment booking services.
• To process payments and fulfill orders.
• To improve and personalize our services and user experience.
• To communicate with you about your appointments, deliveries, and important updates.
• To analyze usage patterns and optimize our App's functionality.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

• Service Providers: We may share information with third-party service providers who assist us in delivering our services (e.g., delivery personnel, payment processors, tech support).
• Legal Compliance: We may share information when required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of data transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your information.

6. Payment Policy

- Payments made through the App are processed by a third-party payment processor. We do not store payment information on our servers.

- Payment information is encrypted during transmission to ensure its security.

7. Cancellation Policy

- To cancel a doctor's appointment, please do so through the App within a specified time frame (if applicable).

- For medicine delivery cancellations, contact our customer support as soon as possible. Cancellation policies may vary based on the specific circumstances.

8. Made in India

- Our App is proudly made in India, supporting the country's technological advancement and local innovation.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the revised date will be indicated at the top of the policy.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at [contact email/phone number].

By using the SusthaSathi Medicine Delivery App, you signify your acceptance of this Privacy Policy.

Last updated: 21 Aug, 2023